The Home Depot Canada

Headquartered in Toronto, Ontario, The Home Depot Canada is the nation's largest home improvement retailer, operating 182 stores across all 10 provinces and employing over 30,000 associates. The company emphasizes an interconnected shopping experience, combining in-store and online platforms to meet diverse customer needs.

My Role

As a UX writer I shape a cohesive customer experience on the desktop, mobile, and app platforms by developing clear, user-centric content and overseeing digital development that aligns with The Home Depot Canada's commitment to innovation and customer satisfaction.

Two notable projects that I worked on were Custom Blind Orders (CMO) and Biometric Sign In. CMO enables users to customize and order window blinds online using our configurator tool, and sign in with biometrics allows a smooth and more secure sign-in on the app.

Custom blind orders live site
App: iOS / Android

We conducted sketching exercises, daily huddles, multiple rounds of user testing, comp analysis, and stakeholder review sessions to complete these projects.

Applications used:

• Miro

• Confluence

• Figma

• Jira

• Usertesting.com

• Slack